Shipping Information

14 Days Free Return*

Enjoy 14 days free return on items delivered within Australia. Does not include International Orders. Does not include Sale Items.

Please email your order number to info@stachehair.com.au with the subject line "RETURN REQUEST"

Requests must be made within 14 days of your order being dispatched.
Exchanges/Refunds can only be processed using the original payment method.

Delivery Times

Standard and Express orders are shipped via courier.

Standard orders are usually shipped within 2-4 business days of order receipt. Standard delivery is 2-7 business days.

Express orders will be shipped on the same business day (provided your order is received before 2pm EST). Express delivery is 1-3 business days from the date of dispatch for all metropolitan areas (except Perth) and 2-6 days for outer suburbs, and all of Western Australia, Tasmania, Nothern Territory and Queensland.
Please note: Express orders are booked and dispatched with Australia Post. We are not responsible for delivery delays outside of our control. For more information and updates regarding Australia Post Express service, please consult https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#guarantee.

You will receive an email notification when your order has been dispatched, to help you track your items.

If you are not at your place of residence during the hours of 9am-5pm from Monday to Friday, we recommend you provide a suitable daytime delivery address. This is important for most deliveries, which require a signature upon receipt.

Though the STACHE HAIR does its utmost to provide you with a fast delivery service, please be aware that your location will also impact on the speed of delivery. Whilst we strive to provide you with the best customer service by assisting where possible, we are not responsible for any delivery delays caused by a third party courier company.

Stache Hair x